We strive to maintain the highest standards of service and transparency in all our interactions with customers. Our Grievance Policy aims to provide a structured framework for addressing and resolving any concerns or dissatisfaction expressed by our valued clients. We understand the importance of promptly acknowledging and investigating grievances to ensure a fair and satisfactory resolution for all parties involved. Through this policy, we aim to demonstrate our commitment to upholding ethical practices and maintaining trust and confidence in our financial services. Your feedback and grievances are valuable to us, and we encourage open communication to address any issues effectively and improve our services continuously.
Submission of Grievances
Customers can submit their grievances through multiple channels, including email, phone, or in person at our designated service centers. To ensure efficient handling of grievances, please provide detailed information such as your name, contact details, account information, and a clear description of the issue faced.
Our dedicated grievance redressal team is committed to acknowledging all submissions promptly and initiating an investigation into the matter. We encourage customers to submit their grievances in writing for documentation purposes, although verbal complaints will also be duly noted and addressed. Rest assured that all grievances received will be treated with confidentiality, sensitivity, and a commitment to fair resolution within the stipulated timelines outlined in our policy.
Grievance Handling Process
Upon receipt of a grievance, our dedicated team will acknowledge your concern promptly and provide you with a unique reference number for tracking purposes. Each grievance will be thoroughly investigated by our experts, who will strive to understand the issue and work towards finding a fair and satisfactory resolution.
We are committed to keeping you informed at every stage of the grievance handling process, providing updates on the progress and expected timelines for resolution. If necessary, your grievance may be escalated to higher authorities within the company to ensure a comprehensive review and swift resolution of the matter. Our aim is to address grievances in a transparent, impartial, and timely manner, respecting the rights and concerns of our customers while upholding the integrity of our financial services.
Monitoring and Reporting
We are dedicated to regularly monitoring and evaluating the effectiveness of our grievance redressal process to uphold the highest standards of service excellence.
Our commitment extends to transparently reporting on the number, nature, and resolution status of grievances received within specified periods. By analyzing trends and feedback from grievances, we continuously strive to enhance our services, address systemic issues, and improve customer satisfaction.
Your feedback and grievances play a crucial role in shaping our policies and practices, and we value your input as we work towards continuous improvement. Rest assured that all monitoring and reporting efforts are conducted with the utmost integrity, aiming to foster trust, accountability, and a customer-centric approach in handling grievances effectively.
Changes to the Policy
As part of our commitment to continuous improvement, we may periodically review and update our Grievance Policy to align with evolving best practices and regulatory requirements. Any changes to the Grievance Policy will be communicated to our customers through our website. We encourage you to regularly check our Grievance Policy page for any updates or amendments to ensure you are aware of the latest procedures and guidelines.
Your feedback on the Grievance Policy is valuable to us, and we welcome suggestions or inputs that could enhance the effectiveness and clarity of our grievance redressal process. Rest assured that any revisions to the Grievance Policy will be made with careful consideration for maintaining transparency, fairness, and efficiency in handling grievances within our company.
Contact Us
If you have any questions or concerns regarding our grievance policy, do not hesitate to contact us.
info@finzor.com